2010

April 7, 2010 - In Pursuit of Customer Service Excellence - Mississauga, ON

Download BTA and ICSA presentation

February 1st, 2010 - Dispelling the Myths Workshop - Ottawa, ON

Download "Dispelling the Myths - Accommodating People with Disabilities"

Download Bank of America's "The Competitive Placement Initiative"

Download Gowlings' "Compliance with Ontario's Accessibility Standards for Customer Service"